Bella casino rank

New casino sites to play real money

There are many other trustworthy casinos - that chose to put people before profit. That stand by there word - by not profiting from addiction and do not clutch at straws to defend their choice to profit from addiction. If you must gamble play at trustworthy sites such as viral interactive limited profitable play leovegas, royal panda , paddypower, unibet

Rank leisure holdings limited reviews

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Reviews 1

Part of the untrustworthy rank group…

Part of the untrustworthy rank group casinos - who have recently undergone investigation by the UK gambling commission. This casino group are ruthless and heartless. And have no issues profiting from vulnerable people - despite the casino raising concerns regarding a persons mental health - to go as far as contacting the police with these concerns. Bella casino chose to profit from the vulnerability - by clutching at straws and justifying there reasons for disgusting behaviour.

In my opinion any online casino willing to profit despite being so concerned about a vulnerable persons well-being they make contact with the police - are willing to profit at by any means - if they are willing to profit quiet small amounts in their standards from vulnerable people - they will not stop at profiting from those who are not vulnerable. This is the worse case of a casino putting profit before people's well-being I have ever encountered. A massive company who claim to take addiction seriously and supporting the fight against profiting from addiction - unfortunately these are just words used on their website - not their actions.

If you must gamble play at trustworthy sites such as viral interactive limited profitable play leovegas, royal panda , paddypower, unibet

Update - after making a subject assess report from bella casino - limited information was provided. When this was raised - the casino group advised this was not requested - despite a legal requirement for companies to provide this even if the right term has not been used. Rank casino did not advise what data could be requested despite being a legal requirement. Again this is evidence the rank group casino group - will take advantage of individuals labelled vulnerable if they can - if a company can do this to profit - they will stop at nothing.

I advise everyone who has had difficulties with this casino group to make a subject access request and pass this information onto the UK gambling commission - A group that has already undergone investigation by the UK gambling commission - is still adapting unethical practices - they need investigated again - hopefully lose their licence. Don't allow such a horrible casino group to profit anymore. Play at trustworthy casino groups I have reviewed - were you will be treated fairly and respectful.

OUR AMBITION

To become a £1 billion revenue international gaming company by 2023, transforming our business and consistently exceeding our customer and shareholder expectations. Rank aims to achieve this through the delivery of our six strategic pillars.

1. Create a compelling multi-channel offer

In the markets where we operate, rank is one of the few gaming companies in a position to provide customers a genuine multi-channel gaming offer. We have a number of key assets, including a portfolio of 144 venues, our membership-based models, our loyalty and reward programmes and the high levels of engagement that our team members enjoy with customers.

Grosvenor one was sucessfully rolled out across all 52 casinos; and

Exploratory work commenced into creating a new omni-channel service for the mecca brand.

Enhancements to grosvenor one customer sign up and other user journeys plus increased focus on the customer benefits; and

Further development of an omni-channel mecca service.

2. Build digital capability and scale

We have built strong positions in venues-based gaming which we are seeking to replicate across our digital channel. In 2018/19, our digital operations generated 20% of group revenue. Across the UK as a whole, digital channels now represent around 47% of the gambling market (excluding the national lottery), presenting a significant growth opportunity

Ongoing development of the yobingo.Es offer;

Development of yocasino.Es and yobingo.Pt;

Successful launch of new CMS for grosvenor digital customers;

Go live of a new enhanced buy in and other bonuses for mecca and grosvenor;

Plans approved, and work commenced on the development of new bespoke slot games;

Continued to evolve our predictive and attribution capability around digital marketing investments;

Successfully integrated the yobingo business; and

Rank's offer for stride gaming plc.

Investment into and development of grosvenor’s sportsbook offer;

Develop a suite of proprietary games;

Launch of a grosvenor daily retention game;

Continue with enhancements to customer user and payment journeys;

Automation and improvements to lifecycle management and CRM more generally;

Launch of yocasino.Es and yobingo.Pt;

Complete the migration of grosvenor’s customer base to the new CMS and commence the migration of mecca’s customers; and

Successfully conclude the acquisition of stride gaming plc and commence its integration with rank digital.

3. Continuously evolve our venues proposition

Our casino and bingo venues remain a material part of our business, providing entertainment for millions of customers each year and generating the majority of the group’s revenue and profits. By continuously evolving our venues (in terms of product, environment and service) and by creating new concepts, we are constantly enhancing the experiences that we offer our customers

Refresh completed at grosvenor’s flagship victoria casino in london with improvements to the electronic product offer and VIP facilities;

Following the appointment of a new VIP team, focus on developing existing and acquiring new VIP customers;

Refurbishment at the barracuda casino in london successfully completed providing a more suitable environment for its customer base;

Refurbishment of the sheffield casino providing customers with a wider non-gaming offer and improved electronic gaming experience;

Continued development of mecca’s wider entertainment offer with events such as premium acts (e.G. 5ive), bonkers bingo, DJ nights and rewind festivals (multi-act nights);

‘players’ bingo concept launched at our camden venue; and

Ongoing negotiations with venue landlords to re-gear and extend leases whilst reducing property costs.

Open a new casino concept at our brighton venue;

Continue to upgrade casino slots estate across all venues;

Investment in a new outdoor customer facility at the victoria casino incorporating live gaming;

Accelerated programme of development in the grosvenor estate based upon learnings from recent investments;

Roll out of three standalone enracha stadia concept venues;

Additional initiatives to modernise the mecca brand and product/service offering; and

Further development of mecca’s bingo and cashline offer.

Support

Got a question? Our customer support team are always on hand to help:

Call us from 8am - midnight on 0330 102 8582

Email us at: support@bellacasino.Com

Please note: calls to or from our contact centre may be recorded for training and quality purposes.

Write to us:

TOR, saint-cloud way
maidenhead
SL6 8BN

Complaints process

We strive to deliver an excellent service at all times but occasionally we have customers who are unhappy with our service. We are committed to responding to these customers promptly and in a fair and appropriate manner.

Please see below for our complaint process:

Although we hope that you never have cause to complain, we would ask that should you have a complaint that you raise this as soon as possible, so that we can address any concerns you have.

We pride ourselves on dealing with complaints in a fair and appropriate manner. Our aim is to show you that we have understood your complaint, taken it seriously and we aim to explain any steps we can take to address the issue.

We aim to provide a response to you within 10 working days of receiving your formal and for complaint at each stage of our complaints process,

Stage 1: raising your complaint

We will always seek to resolve complaints when you first contact us. Your feedback can be given through our customer service team. They will all do their best to help you and try to resolve your complaint at first contact.

If you are unhappy with our initial response, your complaint would be escalated to our customer services duty manager. At this stage we would discuss with you whether we can resolve your issue at this point or if we would progress matters as a formal complaint.

If you are not satisfied with our response at stage 2, we would ask that you let us know why you remain unhappy and outline any outstanding concerns that you have. In addition, we would ask at this point that you let us know what you would consider to be a satisfactory resolution to your concerns.

We will then make an assessment on whether, or not, an appropriate response has been provided at stage 2 and a decision will be made on each point of your complaint. This decision will be communicated by an appropriate manager.

Following this response, you may then choose to escalate matters further with our dispute resolution body.

For complaints regarding our services, this is the independent betting adjudication service (IBAS) who will then contact us to obtain the relevant information.

You can contact IBAS by e-mail, post or telephone using the details provided on the IBAS website https://www.Ibas-uk.Com/contact-ibas/

IBAS will want to see that you have used the 3 stage process where possible however, if your complaint has not been responded to in full by 8 weeks from the point of notifying us, you may choose to contact IBAS before the 3 stage process has completed.

For any referral to IBAS the decision made will be final.

Dragon's luck

Welcome to the alluring, mystical and potentially profitable land of ancient china in a slot game so beautifully animated that it will make your gaming session feel like a treat. Observe the ancient stone chinese dragons come to life and feel the excitement as they breathe fire and transforms the game into a reeling masterpiece.

Packed with special bonuses and game features, you have the potential to make some serious cash in this gem of a slot. Keep an eye out for the mega coin bonus feature, because when this appears on the reels you’re in for some mega wins!

For information on buttons and base-game instructions, please see in-game help section.

Dragon coin

Dragon coins represent the main anticipation feature of the game and appear frequently. When the reels stop, dragon coins spin simultaneously and repeatedly to reveal the same tile behind each coin… but which symbol will they rest on?

Dragon’s help

The dragons observe the game, randomly animating and breathing fire, causing dragon coins to spin again and again into higher value symbols and bigger wins.

Mega coin

When the mega coin or any part of it lands on the reels, the dragons breathe fire and transform it into multiple dragon coins and major winnings.

Daily jackpot

Daily jackpot is a promotional prize pot available to be awarded every day on top of the standard game wins. Inside the game they use a progressive jackpot style mechanic whereby the pot value grows as players play the games. In the same way that standard progressive jackpots can grow based on the contributions made by players, our daily prizes can do the same. By advertised time, a lucky player wins the promotional funds each day.

Must go jackpot

Must go jackpot is a promotional prize pot available on top of the standard game wins. This is available across multiple games and always advertised alongside the game. Inside the game they use a progressive jackpot style mechanic whereby the pot value grows as players play the games. In the same way that standard progressive jackpots can grow based on the contributions made by players, our must go prizes can do the same. This is configured to be won before a fixed amount for each game and is always advertised inside the game.

King jackpot

The king jackpot is a jackpot linked across multiple games. For each game linked to this jackpot, 1.00% of stake per spin goes towards increasing jackpot prize-pool and reserve jackpot. The starting value also known as seed is funded only once per active jackpot and not per game linked to the king jackpot system.

Malfunction voids all pays and plays. Return to player = 90.13% + promotional marketing funds

Your privacy and security is our number one priority here at bella casino. We protect your account with market-leading security technology so we’re one of the safest online casino sites to play on. We never sell or rent customer details.

Licensed and regulated by the UK gambling commission (licence 000-38750-R-319345) for customers in great britain playing on our online sites or at our land based casinos. Licensed by the alderney gambling control commission (licence 13, C1 & C2) for non-GB customers playing at our online sites. Keep it fun! It's more fun if you play responsibly. Bella casino® and the bella casino logo are registered trademarks of rank leisure holdings ltd. All rights reserved.

Rank leisure holdings limited reviews

1 • average

Write a review

Reviews 1

Part of the untrustworthy rank group…

If you must gamble play at trustworthy sites such as viral interactive limited profitable play leovegas, royal panda , paddypower, unibet

Bella casino rank

Minimum deposit is £5, maximum £10,000

We hold your balance in a designated bank account so that, in the event of insolvency, sufficient funds are always available for you to withdraw at any time. This represents the medium level of protection, based on the categories provided by the UK gambling commission. Read more information here. Please confirm your acceptance before proceding.

Minimum deposit is £5, maximum £10,000

Grosvenor £20 welcome bonus terms & conditions

The £20 welcome bonus is for open to all new customers to grosvenor casinos that make an eligible first deposit.

The minimum eligible deposit is £20.

Only one bonus per player, household and IP address is permitted.

The bonus should be awarded instantly but no later than 72 hours after a successful deposit of £20 or more.

To withdraw a bonus and associated winnings, players must wager a total of five (5) times the bonus amount, event.G. £20 x = £100

No even money bets are allowed, this includes odds and evens and red and black.

Games on download casino, poker games, side games on the grosvenor poker client or sportsbook bets do not count towards this promotion.

Attempting to withdraw prior to meeting the wagering requirements will result in the bonus balance being forfeited.

Customers have 30 days to meet the wagering requirements from the date of first deposit.

The bonus is only available to players that have registered from one of our permitted and licensed j jurisdictions.

In any dispute, the grosvenor casinos management decision will be final.

Employees of rank group or anyone associated with the offer are not permitted to participate.

Grosvenor casinos reserves the right to withdraw or amend this offer at any time without prior notice.

This bonus cannot be used in conjunction with any other offer.

The bonus cannot be used in our poker product.

We may at any point before, during or after the promotion, ask for valid proofs of identity, such as a passport to verify your identity, age and residency. If you are unable to produce such documents you will automatically be excluded from the promotion and will forfeit any prizes that have already been allocated or awarded to you, without compensation.

Any abuse of this offer may lead to all bonus funds being withdrawn.

Customers, whose accounts have been closed, suspended or are found to have multiple accounts when a promotion has ended will have their entry forfeited.

We do not guarantee continuous uninterrupted access to the website. Numerous factors outside the control of the promoter may interfere with the operation of the website. No responsibility will be accepted for any difficulties, participation or claims that are corrupted or not delivered.

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grosvenor £20 welcome bonus terms & conditions

The £20 welcome bonus is for open to all new customers to grosvenor casinos that make an eligible first deposit.

The minimum eligible deposit is £20.

Only one bonus per player, household and IP address is permitted.

The bonus should be awarded instantly but no later than 72 hours after a successful deposit of £20 or more.

To withdraw a bonus and associated winnings, players must wager a total of five (5) times the bonus amount, event.G. £20 x = £100

No even money bets are allowed, this includes odds and evens and red and black.

Games on download casino, poker games, side games on the grosvenor poker client or sportsbook bets do not count towards this promotion.

Attempting to withdraw prior to meeting the wagering requirements will result in the bonus balance being forfeited.

Customers have 30 days to meet the wagering requirements from the date of first deposit.

The bonus is only available to players that have registered from one of our permitted and licensed j jurisdictions.

In any dispute, the grosvenor casinos management decision will be final.

Employees of rank group or anyone associated with the offer are not permitted to participate.

Grosvenor casinos reserves the right to withdraw or amend this offer at any time without prior notice.

This bonus cannot be used in conjunction with any other offer.

The bonus cannot be used in our poker product.

We may at any point before, during or after the promotion, ask for valid proofs of identity, such as a passport to verify your identity, age and residency. If you are unable to produce such documents you will automatically be excluded from the promotion and will forfeit any prizes that have already been allocated or awarded to you, without compensation.

Any abuse of this offer may lead to all bonus funds being withdrawn.

Customers, whose accounts have been closed, suspended or are found to have multiple accounts when a promotion has ended will have their entry forfeited.

We do not guarantee continuous uninterrupted access to the website. Numerous factors outside the control of the promoter may interfere with the operation of the website. No responsibility will be accepted for any difficulties, participation or claims that are corrupted or not delivered.

","clear":"clear","button":"claim promotion","cancel":"cancel","amountexceedsmaximum":"the amount entered exceeds the maximum for this bonus">,"cancelconfirm":<"cancelBonus":"Cancel Bonus","paragraph1":"By cancelling the promotion you will clear all of the funds in your bonus balance and cancel the wagering requirements associated with this promotion.","paragraph2":"You will then be free to claim any other promotion on offer.","paragraph3":"Are you sure you wish to cancel this promotion?">> >); window.Pubsub.Publish('ap.Pubsub.App.Extend', < EnterBonusCode : <"Step1":<"APIURL":"/api/Bonus","heading":"Enter bonus code","enterCodeHere":"Enter code here","submit":"Submit","errorCodes":<"FailedCheckPromoCode":"Incorrect Bonus Code","noCodeEntered":"Please enter a valid bonus code">,"canbeclaimederror":"this promotion cannot be claimed">,"step2":<"APIURL":"/api/BonusActivate","heading":"Enter bonus code","enterCodeHere":"Enter code here","agreeText":"I accept the Terms and Conditions for this promotion","termsConditionsLinkText":"View Terms and Conditions","termsHeader":"Terms and Conditions","clear":"Clear","button":"Claim promotion","cancel":"Cancel">,"step3":<"heading":"Success","text":"You have successfully opted in to","button1":"Close","button2":"Active promotions">,"step4":<"heading":"Whoops!","text":"Something has gone wrong - the bonus claim has failed.","button1":"Try again","button2":"Close">> >); window.Pubsub.Publish('ap.Pubsub.App.Extend', < LinkCard : <"heading":"test","APIURL":"/api/LinkYourCard","dobErrorField":"Please enter a valid date of birth","membershipNumberErrorField":"Please enter a valid membership card number","membershipInputErrorField":"Please enter a valid number","dialogueBox":"test","paragraph":"test","popUp":"

reality checks are a helpful way of keeping track of the time you have spent playing our games.

You can choose how often you would like to receive a reality check below. You will see a reminder each time you reach your chosen reality check time interval during your gaming session.

","tellmemoretitle":"tell me more","tellmemorecontent":"

Your gaming session will begin when you place your first real money bet and will end when you log out.

Your reality check preferences will also apply to the time you spend playing casino side games in our bella casino download software. Your gaming session for bella casino will only include the time spent within bella casino and will not take into account any time you have spent playing any of our other games on our website.

Some games will also offer you the facility to set a reality check within the game and your in-game reality check preferences will apply to the time you spend playing these games.

You can change your reality check settings at any time by selecting a new interval below. Any changes to your reality check settings after your gaming session has started will take effect the next time you login to the site.

You can block yourself from playing with bella for a chosen period of time. This can only be reversed by written request after that period has ended.

If you believe you might have a problem with gambling, it is advisable to stop gambling altogether, or for a prolonged period. We would also recommend that you seek guidance from the support agencies listed on our keepitfun website.

","setexclude":"how long do you want to lock your account for?","passworderror":"incorrect password, please try again","whyselfexcludeheader":"self exclusion will mean the following:","whyselfexcludeonline":"

All of your accounts on our other existing websites will also be locked immediately and you will not be able to register any new accounts. \n

It will not be possible to unlock your account prior to the time period you select. \n

Once the selected period has passed, your account will remain deactivated unless you request it to be activated. \n

Marketing communications will stop within 24 hours. \n

We recommend that you self-exclude from any other gambling operators’ websites that you may use. To self-exclude from all online gambling companies licensed in great britain, please visit www.Gamstop.Co.Uk \n

You accept that if you open a new account whilst self-excluded, you are personally responsible for any losses you incur and not entitled to any winnings. \n

","whyselfexcludeinclub":"

All of your accounts on our other existing websites will also be locked immediately and you will not be able to register any new accounts. \n

It will not be possible to unlock your account prior to the time period you select. \n

Once the selected period has passed, your account will remain deactivated unless you request it to be activated. \n

Marketing communications will stop within 24 hours. \n

We recommend that you self-exclude from any other gambling operators’ websites that you may use. To self-exclude from all online gambling companies licensed in great britain, please visit www.Gamstop.Co.Uk \n

You accept that if you open a new account whilst self-excluded, you are personally responsible for any losses you incur and not entitled to any winnings. \n

","whyselfexcludemixed":"

All of your accounts on our other existing websites will also be locked immediately and you will not be able to register any new accounts. \n

It will not be possible to unlock your account prior to the time period you select. \n

Once the selected period has passed, your account will remain deactivated unless you request it to be activated. \n

Marketing communications will stop within 24 hours. \n

We recommend that you self-exclude from any other gambling operators’ websites that you may use. To self-exclude from all online gambling companies licensed in great britain, please visit www.Gamstop.Co.Uk \n

You accept that if you open a new account whilst self-excluded, you are personally responsible for any losses you incur and not entitled to any winnings. \n

","realitychecktext":"

Do you feel you have a problem with gambling?

We have a few options for you

Alternatively, please get in touch if you want to self exclude for different reasons on 0800 083 1990

If you would like to take a temporary break from gambling, you can choose a break period from 1 day up to 6 weeks.

","tellmemoretitle":"why take a break?","tellmemorecontent":"

By choosing to take a break, you will not be able to access your account and you will be prevented from gambling until your break period has finished. Once you have confirmed that you wish to take a break, we will be unable to reverse this process. We will endeavour to stop all marketing materials from being sent to you within 24 hours of your request being received.

You may extend your break period at any time by contacting our customer support team.

• the break will take effect immediately.

• you will not be able to access your account.

• marketing emails will stop within 24 hours.

• you can request any other length of period by contacting our customer service team.

• your break will end automatically once the selected time period has passed.

","modaltitle":"are you sure?","modaltextfirstpara":"

By clicking 'take a break' you are choosing to start your break. Your account will be locked until _DATE_ . 'cancel' if you do not want to take a break. To extend your break please contact customer support at any time.

","modalbutton":"take a break & logout","modalbuttoncancel":"cancel","rankchannel":"digital","incorrectpassword":"password error","takeabreakbutton":"take a break"> >); window.Pubsub.Publish('ap.Pubsub.App.Extend', < Withdrawal : <"needHelp":<"text":"Live Help","href":"/support">,"closetext":"close","backtext":"back","firsttime":"false","withdrawalurl":"/api/withdrawals","typeamount":"enter amount","heading":"withdrawal","amounttext":"from available funds of","infotextamount":"minimum of £10, unless your balance is less than £10","infotext":"

How long? Withdrawals can take 2 to 4 workings days to reach you, depending on the payment method used to withdraw.

Please note: we will not charge for deposits or withdrawals. However, some card providers may impose a charge. If we are unable to process withdrawals directly to your payment method you will be directed to withdraw via bank transfer.

* net deposits amount is the sum of total deposits minus total withdrawals for the period selected

* bonus funds and pending withdrawals are not included in the calculations of new deposits

Only deposit and withdraw activity from march 2016 onwards will be included in net deposits calculation

Megajackpots golden goddess

With a charming theme of gods and goddesses, it’s the super stacked symbols in golden goddess that bring plentiful wins, with large stacks of the same symbol across the reels. The free spins game even includes a bonus picker, where you select which symbol stacks on the reels.

As a megajackpots game, golden goddess can change your life with a single spin, thanks to the huge progressive pot and the feature that triggers if you get 15 megajackpots symbols on the reels.

Megajackpots progressive

Every bet offers a chance to win the megajackpots progressive. The higher the bet, the better the odds of winning. Win the megajackpots progressive with 15megajackpotssymbols in all reel positions on any spin. After every spin that doesn't award the jackpot, a behind-the-scenes second chance drawing occurs that can also award the megajackpots progressive.

The odds of winning the megajackpots progressive are proportional to the actual bet amount. For example, a player playing at a 0.20 coin value has twice the chance of winning the megajackpots progressive as a player playing at a 0.10 coin value in the same game and currency. The expected return to player is the same for both players.

Super stacks feature

Each reel in megajackpots golden goddess includes large stacks of the same symbol. Before each spin, a symbol is randomly selected to fill each reel’s stacks. Any symbol may appear in any stack, except the bonus scatter symbol, which may appear on reels 2, 3, and 4 in the base game only. The same symbol may appear in large stacks on multiple reels on the same spin. When the same symbol appears in the stacks on adjacent reels, the potential for big wins increases.

Free spins bonus

Nine bonus scatter symbols on the centre three reels trigger the on-screen bonus picker. These symbols are only found on reels 2, 3, and 4. Choose a bonus symbol to reveal a goddess, man, horse, or dove symbol. The revealed symbol becomes the super stacks symbol found on all reels for all spins in the free spins bonus. Triggering spins bonus awards seven free spins. The bonus cannot be retriggered because no bonus symbols appear on the reels during the free spins bonus. Free spins are played at the same line bet and same number of lines as the triggering spin.

Malfunction voids all plays and pay. Theoretical RTP:

Without jackpot = 89.0%%

Sample jackpot at £750,000 = 92.0%

Sample jackpot at £1,000,000 = 93.0%

Privacy and cookies policy ("the policy")

Privacy policy

A. Who we are, what we do and how to contact us.

These online services are provided by rank digital gaming (alderney) limited, a company registered in alderney under company number 1480 (“rank”, “we”, “us” or “our” in this policy).

We are part of the rank group plc group of companies (‘rank group’) which operates gaming venues in europe and digital gaming sites, including the bella casino, enracha, grosvenor casino, luda bingo and mecca bingo brands.

If you have any questions about this policy or your rights please contact us at:

Customer services:
bella casino – 0330 102 8582
grosvenor casino – 0800 083 1990
luda – 0800 107 9435
mecca bingo - 0800 083 1988

Data protection officer, rank digital gaming (alderney) limited, c/o TOR, saint cloud way, maidenhead, berkshire SL6 8BN

We are committed to protecting and respecting your privacy. This policy explains the basis on which personal information we collect about you will be processed by us. Where we decide the purpose, or means, for which personal data is processed, we are the ‘data controller’. We will comply with all applicable data protection laws, including the general data protection regulation 2016/679.

This policy explains the following:

What personal information we collect;

How we use that information;

Who we may disclose that information to; and

Your rights.

This policy incorporates our cookie policy which can be found here.

Our services contain hyperlinks to websites operated by third parties. These third-party websites will have their own privacy policies and we recommend you review them. They will govern the use of personal information you submit or which are collected by cookies whilst visiting those websites. We do not accept any responsibility or liability for them and your use of them is at your own risk.

B. What information do we collect?

We collect and process the following information which may include your personal data. Click on a heading to find out more.

You may give us information about you during the registration process or when using our services, requesting to join our mailing lists, taking part in market research or customer satisfaction surveys or dealing with our customer services team.

In addition, we are required to comply with anti-money laundering and responsible gambling legislation and we may request proof of identity and source of funds information from you from time to time, which you must provide to us promptly.

This may include your name, username, age, date of birth, gender, address, image, telephone number, e-mail address, password and other identity or source of funds information.

In relation to your activity on our online services, we may collect information relating to the web address that you arrive from or click through to, pages viewed, page response times, download errors, the length of time you spend on certain pages, page interaction information such as scrolling, clicks, wagers, and methods used to browse away from our pages.

When you are logged into your rank user account, we may use GPS technology (or other similar technology) to determine your current location to verify your identity, ensure that your location is within our permitted territories and to display relevant advertisements and promotions to you.

We may collect technical information about your computer and/or device that may identify you, including your IP and MAC address, operating system, browser type, time-zone and browser plug-in details.

In order for you to use all the functions of our services we collect payment information from you including your debit or credit card number and bank account details.

We may collect information about you from third party service providers. This may include information to check your age, identity or source of funds and to reduce risk or prevent fraud or other illegal activities.

Our providers may check the details we supply against any particulars on any database (public or otherwise) to which they have access. They may also use your details in the future to assist other companies for verification purposes. A record of the search will be retained.

The service providers we use for these purposes may include:

C6 intelligence information systems

C. Information sharing

We will share your information with third parties only in the ways that are described in this privacy policy. If you would like to find out more about how the third parties listed in this policy use your information, this should be set out in their respective privacy policies.

We keep your information confidential, but may disclose it to our personnel, other companies within the rank group, suppliers or subcontractors insofar as it is reasonably necessary for the purposes set out in this privacy policy. However, this is on the basis that they have agreed to safeguard this information.

In addition to the third parties listed in this policy, examples of the types of third parties we work with are:

IT companies who support our IT systems;

Direct marketing companies that help us deliver our service to you;

Data insight companies to help us ensure your details are correct and up to date; and

Third party sites such as google and facebook which might advertise our services.

In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email, account message and/or a prominent notice on our website of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

D. How we use your information and who we share it with

As applicable, we will use information about you for delivering our service under the agreement between us, including to respond to your enquiries; to contact you about matters requiring your attention; and to provide you with a responsible gaming environment. We may use third parties to assist us with this.

All our services’ financial transactions are handled through our payment services providers, who will have access to your payment information.

The service providers we use for these purposes may include:

In order to provide the games to you, we may share your user ID, country code, username, full name, date of birth and gender with various third-party games providers. The service providers we use for these purposes may include:

International game technology

Microgaming software systems

We process personal data for our legitimate interests of ensuring that your use of our online services is lawful and non-fraudulent, does not disrupt the operation of our services, does not harass our staff or other individuals, and to enforce our legal rights and comply with our legal obligations.

We may use third party providers to assist us with this. To do so they may check the details we supply against any particulars on any database (public or otherwise) to which they have access. They may also use your details in the future to assist other companies for verification purposes. A record of the search will be retained.

The service providers we use for these purposes may include:

C6 intelligence information systems

Where we reasonably believe that you are or may be in breach of any of the applicable laws, we may use your personal information to inform relevant third parties such as your email/internet provider or law enforcement agencies about the content.

We will use information about you (in particular, how you use our services), to optimise and tailor our services to you and allow us to cater to your preferences. This may mean that when you are accessing our website though your account, the website looks different than when another person accesses it through their account.

We process personal data in this way for the legitimate interests of ensuring that you and other users have the best experience when using our services.

Direct marketing: we might send you marketing e-mails about products or services which are similar to or related to those available via our online services, or contact you by phone, SMS or post. We do this in our legitimate interest of marketing our business and we only do this in accordance with the laws relating to marketing directly to individuals.

Group marketing: with your consent, we may use various forms of marketing to provide you with promotional materials about the services of other companies in the rank group.

Targeted marketing: with your consent, we may use the information we collect about you to serve you targeted advertisements via our own channels (i.E. Our websites, apps, display advertising) and third-party channels, including across multiple devices or browsers. We do this to provide you with more relevant advertising content.

The third-party channels we use for these purposes may include:

Affiliate networks and partner channels

Wi-fi, bluetooth and near field communication

We may use third-party providers to assist us with our marketing.

To re-set your consent preferences at any time please see section 5.

We process information to understand how visitors use our website and to compile statistical reports regarding that activity.

This processing is necessary for us to pursue our legitimate interests of improving our services, and providing a better and more personalised experience to our users.

We may use third party analytics providers.

The third-party providers we use for these purposes may include:

E. Your consent preferences

You may from time to time be asked to give your consent to your information being used for specific purposes, including marketing.

If you wish to alter your consent preferences at any time you can do so in the my account section of this site. It may take us a short time to action these preferences.

F. Your rights

You have the following rights over the way we process personal data relating to you. We aim to respond without undue delay, and within one month at the latest. To make a request, please see our contact details at section 1.

You have the right to request a copy of the personal information we hold about you and to have data deleted or any inaccuracies corrected.

We will use reasonable efforts to the extent required by law to supply, correct or delete personal information held about you on our files (and with any third parties to whom it has been disclosed to).

You can ask us to restrict, stop processing, or to delete your personal data if:

You consented to rank processing the personal data, and have withdrawn that consent;

Rank no longer needs to process that personal data for the reason it was collected;

Rank is processing that personal data because it is in the public interest or it is in order to pursue a legitimate interest of rank, you don’t agree with that processing, and there is no overriding legitimate interest for us to continue processing it;

The personal data was unlawfully processed; or

You need the personal data to be deleted in order to comply with a legal obligation.

If we are processing data to perform our obligations to you, or because you consented, if that processing is carried out by automated means, we will help you to move, copy or transfer your personal data to other IT systems.

If you request, rank will supply you with the relevant personal data in CSV format. Where it is technically feasible, you can ask us to send this information directly to another IT system provider if you prefer.

You can ask us to restrict, stop processing, or to delete your personal data if:

If you are unhappy with the way rank is processing your personal data, please let us know.

If you do not agree with the way we have processed your data or responded to your concerns, an alternative is to submit a complaint to a data protection supervisory authority, which for UK customers will be the information commissioner’s office.

G. Information retention

We will cease use of your data for marketing purposes no more than two years after your last transaction with us. We typically retain your data for seven years from when our relationship ends to satisfy our regulatory obligations, including anti-money laundering regulations. If we hold any information relating to problem gambling matters or any suspension or termination of your account, we may hold this for a longer period, as we reasonably deem necessary.

H. Children

We do not use the application to knowingly solicit data from or market to children under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at information.Centre@rank.Com. We will delete such information from our files within a reasonable time.

I. Security

We will take all reasonable technical and organisational precautions to prevent the loss or misuse of your personal information.

Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

J. Changes

We will notfiy you of any significant changes to this policy by email, notice on the site or by account message.

K. International transfers

Where we transfer your data outside of the EEA, we have agreements in place with those parties which include standard data protection clauses to ensure that appropriate safeguards are in place to protect your personal data.

Cookies policy

A. Introduction

Cookies may constitute personal data. This cookie policy explains how rank uses cookies on our online services. It should be read in conjunction with our privacy policy, which can be found on our website here.

We may obtain information about you by using cookies. Cookies are small software files, typically consisting of numbers and letters, which are placed by a website or app onto the device used to access that our online services.

We will place cookies onto any devices you use to access our online services. These cookies will enable information to be stored on your devices and sent between our online services and your devices.

Cookies help us to improve our website and deliver a better and more personalised service.

You may refuse to accept cookies by activating the setting on your internet browser or device which allows you to refuse the setting of all or some cookies. However, if you do not accept cookies you may be unable to access the whole or part of our online services or may be unable to enjoy the benefit of their full functionality.

B. Third party cookies

We work with third parties who may also set cookies on our website, including, for example, our media buying partners, advertising networks and providers of external services like web traffic analysis, which we use to enable gambling functionality, enable social networking functionality, deliver ads, and monitor how visitors use our online services. These third party suppliers are responsible for the cookies they set on your device. We have no control over these cookies or how they are used. Further information about these third party cookies may be provided in the cookie policies of the relevant third parties.

C. Overview of the cookie type

An indication of the types of cookies that may be placed on your devices can be found in the table below:

Authentication

To log you into our online services and keep you logged in.

To keep track of wagers that you have placed.

Preferences

To remember information about you such as your preferred language and configuration. This allows us to customise our online services according to your individual interests.

To help us understand how you use our online services, and how often, so we can improve them to deliver a better experience for our users.

To carry out research and statistical analysis to help improve our content, products and services. This also enables us to estimate our audience size and usage patterns.

Advertising

To deliver ads which are more relevant to your interests, and to measure their performance.

Our terms and conditions

1.1 this website is operated by rank digital gaming (alderney) limited (a company registered in alderney under number 1480) of la corvee house, la corvee, alderney, channel islands, GY9 3TQ. We are part of the rank group plc group of companies (‘rank group’) which operates gaming venues in europe and digital gaming sites, including the bella casino, enracha, grosvenor casino, luda bingo, mecca bingo and yobingo brands.

1.2 these terms and conditions contain important information about your use of our website (which includes versions of our website viewed on mobile phones, tablets or other electronic devices). Please read them carefully before you register an account with us and before you start using our services.

1.3 by using our services, you signify your agreement to be bound by these terms and conditions and each of the following:

1.3.1 our privacy and cookies policies, which sets out how we use your data and what your rights are, which can be found here;

1.3.2 our poker terms and conditions, for use of our poker products, which can be found here;

1.3.3 our sports betting terms, conditions and rules, for use of our sportsbook, which can be found here;

1.3.4 our playpoints terms and conditions which can be found here;

1.3.5 any individual games rules which can be found on the “game rules” tab for each game; and

1.3.6 any specific event, competition or promotion rules which will be set out next to each event, competition or promotion; which, together with these terms and conditions, are the terms of use.

1.4 if there is any conflict or inconsistency between these terms and conditions and the different sets of terms, conditions, rules or policies referred in section 1.3 above, then whatever is in these terms and conditions will apply instead of the relevant provision(s) in the other documents.

1.5 if you have any questions about these terms of use then please get in touch with customer services and they will be happy to help you: contact us

Changes to our terms of use

We may make changes to our terms of use at any time. We will notify you of any significant changes by e-mail, notice on the website or account message.

Opening an account and gambling with us – your responsibilities and commitments

3.1 when opening an account, you are requested to choose your own username and password. You should ensure that these details are kept private, as you are responsible for all activity on your account, where the correct security information has been provided. If you lose or forget your username and/or password or if you believe that a third party is aware of them, you should contact us immediately. If another person accesses your account due to your error (for example, not keeping your username and password private or leaving your computer unattended without logging out) you are responsible for all their actions and any losses they may incur on your account.

3.2 when you open an account and when you gamble with us you are confirming that:

3.2.1 you do not have problem gambling issues, you have not excluded yourself from gambling with us and you are not registered with the self–exclusion service provided by the national online self exclusion scheme limited (“GAMSTOP”);

3.2.2 you have the mental and legal capacity to take responsibility for your actions and to enter into and comply with the terms of use;

3.2.3 you are in a fit state of mind to do so and are not under the influence of alcohol or drugs (whether legal, prescribed or otherwise);

3.2.4 you are at least 18 years of age and above the legal age for gambling in the jurisdiction in which you live (see section 4 – proof of age and identity);

3.2.5 you are not restricted from opening an account under the ‘geographical restrictions’ section of these terms and conditions (see section 5);

3.2.6 you are accessing the website from a permitted jurisdiction (refer to ‘geographical restrictions’, section 5);

3.2.7 you are acting for yourself and not on behalf of anyone else and will only use the website for lawful purposes and in a lawful manner and not in a way that could be considered discriminatory, defamatory, abusive or obscene or which could reasonably cause offence;

3.2.8 you are using your own funds that you can afford to gamble with or funds you are expressly entitled to use for gambling. We accept no liability where this is not the case;

3.2.9 you are not an undischarged bankrupt or the subject of any bankruptcy proceedings (or its equivalent in any other jurisdiction);

3.2.10 you will only have one account for the website at any one time;

3.2.11 you have not previously held an account with us or with any other gambling operator (in both cases whether online or in any venue) which was suspended or terminated due to your wrongdoing;

3.2.12 the details that you have provided us with are true, correct and complete and you will inform us of any changes to the information you have provided in accordance with section 4 of these terms and conditions;

3.2.13 you will not use, or allow any other person to use, the website for fraudulent purposes, or in connection with a criminal offence or other unlawful activity and in any way which could be considered discriminatory, defamatory, abusive, obscene or which could reasonably cause offence, loss or damage to others; and

3.2.14 if you are an employee, worker or contractor of any company within the rank group, you are permitted to do so by the rank group’s internal employee gambling policy and in line with the terms of your contract.

3.3 we may refuse services, terminate your account, retain the balance of your account and recover any affected payouts, bonuses or winnings if, at any time, you are in breach of applicable laws, the terms of use or any other applicable terms and conditions, guidelines or policies. We may report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In some of these circumstances in our reasonable discretion your account balance may be donated to a 3 rd party charity.

Proof of your age, identity and source of funds

4.1 to register with us you must be at least 18 years of age and above the legal age for gambling in the jurisdiction in which you live (the “appropriate age”). Gambling underage is a criminal offence. We may request proof of age and residency documentation from you at any time which you agree to provide to us promptly. If you are subsequently found to be under the appropriate age at the time you placed wagers with us (or we are unable to verify your age for any reason) your account will be closed, all wagers placed whilst you were under the appropriate age will be voided and all related funds deposited will be returned. We shall not be obliged to pay any winnings which might otherwise have been payable.

4.2 we are subject to legal and regulatory requirements and we may request proof of identity, source of funds and other information from you from time to time, which you agree to provide to us promptly. We may terminate and/or suspend your registration and/or account and/or withhold payment to you if we do not receive such documentation within the time period we specify.

4.3 in particular, you agree that we and our third party agents will conduct verification checks of your personal details on registration. To do so, we and they may check your details against any database (public or otherwise) and record, retain, use and disclose such information. Our agents may use your details in the future to assist other companies for verification purposes.

Geographical restrictions

5.1 we only accept wagers (which shall include bets and amounts staked) or play from persons located in united kingdom, the republic of ireland, the channel islands, the isle of man and gibraltar (the “permitted jurisdictions”). These locations may change from time to time and may not be exhaustive.

5.2 it is your responsibility to comply at all times with your own local, national or state laws that relate to gambling.

5.3 the availability of the website does not constitute an offer, solicitation or invitation by us for the use of or subscription to betting, gaming or other services in any jurisdiction in which such activities are prohibited by law.

5.4 you agree not to attempt to circumvent our jurisdictional controls, whether by use of a virtual private network or otherwise. Although we take appropriate measures to restrict access to our website to persons located in the permitted jurisdictions, no winnings shall be paid to you if you do obtain access outside the permitted jurisdictions.

5.5 we reserve the right to terminate your account and refuse any use of our services if we know or reasonably suspect that you have been using them whilst located outside the permitted jurisdictions.

Keeping your details up to date

If any of your personal account details or financial information relevant to your account change, you must inform us immediately, as failure to do so may result in transactions being declined by your financial institution. To change any of your account information, you can access and amend your information using the “my account” section of the website or by contacting customer services. Should the payment card used on your account be lost, stolen or re-issued, please notify us as soon as possible by contacting customer services.

Your use of our website

7.1 we may in our absolute discretion refuse to register you and/or to suspend and/or terminate your account at any time and/or to refuse to accept any wager or transaction. We shall not be liable to you in any way for any loss or damages that may result from any such action. In addition, we reserve the right to refund to you or withhold any payment of monies from or into your account if there is suspicion or evidence of any of the following: manipulation of our financial system, a breach of any applicable law or regulation or any of the terms of use.

7.2 use of your account otherwise than in accordance with the terms of use or any other abuse of your account is strictly prohibited.

7.3 we may withdraw any promotional offers (including bonuses, free bets or tokens) at any time.

7.4 as part of our sports book offering we may make certain third party data services available to you, including but not limited to horse racing and greyhound data from the press association and live scores and statistics from betradar, (“third party services”). In relation to the third party data services you agree:

7.4.1 that it may only be used for your own personal use and you will not distribute or commercially exploit it or any part of it;

7.4.2 use of the third party data services is at your sole risk; and

7.4.3 neither we, nor our sports book provider (kambi sports solutions (alderney) limited), the press association or any other third party data provider or any of their licensors give any warranty as to the accuracy of any data or that the supply of such data will be uninterrupted.

Placing a wager

8.1 you must exercise your own judgment in placing a wager and you acknowledge that you have not relied on any statement or advice from us or our employees, agents or licensors in deciding to place a wager.

8.2 we may refuse or limit the whole or part of any wager for any reason at our discretion. You are not allowed to place a wager greater than the amount in credit in your account.

8.3 we may set the maximum and minimum wager amounts and these will be set out in the individual games rules.

8.4 wagers do not become valid until our systems confirm that the wager has been accepted and until we have received payment.

8.5 if there is any disagreement as to the details of a particular wager, then our records shall always prevail. In the unlikely event of a disagreement between the result that appears on your screen and the game server, you hereby agree the result that appears on the game server will prevail.

8.6 for some games, we will pass you to a third party system. These systems may not provide you with all of the reporting information you will find on our website. Should you require additional wager information, please contact our customer services.

Errors or malfunctions

9.1 neither we nor our suppliers accept any liability for errors or malfunctions on the website or software or any other element of our service and we will be entitled to declare any wagers affected by any such error or malfunction as void. Errors and malfunctions may include but are not limited to human error, misstatements, omissions, system, technical or communication delays, interruptions, malfunctions or failures, data non-delivery, mis-delivery or corruption, hacking, bugs or viruses or events outside of our reasonable control.

9.2 we reserve the right to correct any settlement of a wager which is subsequently found to have been made as a result of any error or malfunction. If following such correction your account balance becomes negative you must immediately deposit funds to increase your balance to at least zero.

Deposits, withdrawals and bonusing

10.1 you may deposit monies to an account with us by using the payment methods listed on the website.

10.2 the payment card used must be in your own name. If not, this may result in your account being suspended and further identification documents being requested.

10.3 interest is not payable on account balances.

10.4 you can make withdrawals from your account up to your current available balance subject to the following terms and conditions:

10.4.1 for all debit or credit cards, if you wish to withdraw an amount in excess of £15,000 per day, please contact customer services;

10.4.2 for non-UK issued mastercards and some UK mastercards, we may not be able to pay funds back to these credit cards. Withdrawals will, where possible, be processed by bank transfer.

10.4.3 for visa cards and other third party payment processing websites (such as paypal), there may be limits on withdrawals put in place by the relevant payment service provider from time to time. You should contact customer services in the event that you wish to withdraw funds in excess of these limits; and

10.4.4 for bank transfer to UK bank accounts, each withdrawal must be at least £10, or other currency equivalent (save in the case of a final withdrawal to close an account).

10.5 we reserve the right to charge a processing fee of not more than £5 for bank transfer withdrawals. A transfer will only be made to an account in your name and such account must be held in a permitted jurisdiction. Where you are requesting a bank transfer for the first time, we will require a statement showing the name, address, sort code and account number.

10.6 you can only remove a payment method from your account if the net deposit (deposits less withdrawals) on all payment methods is zero or less. If you no longer have the payment method that has net deposits on your account, then please contact our customer service team for appropriate security checks. In some cases we may require additional documentation confirming that the payment method is no longer active before we can remove it.

10.7 if as part of a promotion or competition that you take part in we credit an amount to your account (a ‘bonus’) then the following rules apply (in addition to the promotion or competition rules):

10.7.1 the wagering requirements for the bonus will be set out in the promotion or competition rules;

10.7.2 you can only use the bonus for placing wagers on our website;

10.7.3 you can only spend the bonus after you have spent the cash in your account;

10.7.4 when placing a wager that uses a combination of cash and bonus funds, any winnings generated from that wager will be credited proportionately to your cash and bonus balances;

10.7.5 if you do not satisfy the minimum wagering requirements within the timescale specified (or if no period is specified, 30 days after the bonus was added to your account) or seek to withdraw any funds prior to doing so, then the bonus balance (including winnings from bonus wagers) will be forfeited; and

10.7.6 if you have more than one active bonus then the wagering requirements may be combined (as to wagering target and/or expiry). If in any doubt please contact customer services for confirmation.

10.8 you may only make deposits and withdrawals into your account for the purpose of using the website in good faith and for the purpose for which it is provided and we reserve the right to suspend or terminate your account in the event that we suspect that you are using your account for any other purpose. We may also be required by law or any relevant authority to report any such activity and act in accordance with that authority's directions in relation to your account and the funds in it.

10.9 rank digital gaming (alderney) limited is a wholly-owned subsidiary of the rank group plc, which is listed on the london stock exchange. Funds at least equal to the value of active customer balances are held in a designated bank account separate from our business accounts to ensure that there are always sufficient funds for customers to withdraw their balance at any time. We hold such sums on trust for our customers for the sole purpose of enabling them to either withdraw their balance or to place wagers on our website. This means that steps have been taken to protect your funds in the event of insolvency but that there is no absolute guarantee that all funds will be repaid. This meets the gambling commission’s requirements for the segregation of customer funds at the medium level of protection. Further information about the protection of customer funds can be found at www.Gamblingcommission.Gov.Uk/consumers/protection-of-customer-funds.Aspx.

Closing your account

11.1 we reserve the right to close your account or withdraw the website at any time and we will use reasonable endeavours to notify you of such closure or withdrawal.

11.2 you may close your account at any time by notifying us.

11.3 on the closure of your account, you will be entitled to the return of any balance remaining in your account, provided that the terms of use have been adhered to.

Intellectual property

12.1 you agree that all copyright, trademarks, designs, text, photographs, videos, images and graphics, look and structure of our website, database rights and all other intellectual property rights relating to the website and its contents (including the software) are and will remain our or our licensors’ property.

12.2 you also agree and acknowledge that the material and content contained within the website is made available for your personal non-commercial use and that any other use of such material and content is not permitted.

Limitations on liability

13.1 you accept that by using the website there is a risk that you may lose money as well as win.

13.2 we will endeavour to provide the website using reasonable skill and care but we do not accept liability for errors or malfunctions, as set out in section 9 or the accuracy, completeness or currency of any information provided by us, our agents or licensors.

13.3 we only supply the website for domestic and private use. You agree not to use the website for any commercial or business purpose. We have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity, loss of use of or corruption of software or data or damage to goodwill or reputation.

13.4 we will not be liable for the conduct of any third party or customer, including anything said or done by them which may be discriminatory, defamatory, abusive or obscene or which could cause offence.

13.5 if we fail to comply with the terms of use or are negligent, we will be responsible for loss or damage you suffer that is a foreseeable result of our breach up to the maximum liability limit set out below. We will not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if such loss or damage was an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

13.6 save in respect of any winnings lawfully due to you, our maximum liability to you is limited to the greater of:

13.6.1 where liability relates to a wager, the amount you wagered;

13.6.2 where liability relates to the loss or misapplication of funds in your account with us, the amount that has been lost or misapplied; or

13.6.3 £1,000.

13.7 nothing in the terms of use shall exclude or limit our liability for fraud or for death or personal injury resulting from our negligence.

Responsible gambling tools

14.1 you agree to play responsibly and within your financial means. Should you experience any issues controlling your gambling, we encourage you to use the features available in your account, including setting a deposit limit and reality checks (such as an hourly reminder of time spent on the site). We urge caution with the use of ‘windfall’ amounts (such as a compensation payment, inheritance or pension pot). Where such a sum is needed to provide ongoing financial support, please do not gamble with it. Further details are available here

14.2 you will seek to prevent young persons and children from accessing our websites and we recommend that you install internet filtering software on your devices. This provides you with the ability to control content displayed, block websites and set up passwords to prevent gambling sites being available to underage persons. There are many internet filtering software choices available and you can view a selection of solutions, as recommended by gamcare, by visiting https://www.Gamcare.Org.Uk/get-advice/what-can-you-do/blocking-software.

Temporary break, self-exclusion and GAMSTOP

15.1 if you wish to take a temporary break from gambling on-line, you can choose a break period from 1 day up to 6 weeks. You will not be able to access your account and you will be prevented from gambling until your break period has finished.

15.2 if you wish to self-exclude from gaming, it will be for a minimum of six months. You will not be able to access your account and you will be prevented from gambling. Your self-exclusion will apply to all of our websites. We will undertake reasonable checks to identify and block any accounts which we find under your name, date of birth and address, however it is your responsibility to notify us if an account may exist which does not match these exact details. Only once the requested period of self-exclusion has passed, may you apply for reinstatement.

15.3 the take a break and self-exclusion features are available in the responsible gaming section of my account or by contacting customer services.

15.4 during the period in which you take a break or are self-excluded, you must not attempt to re-open your account or try to open new accounts

15.5 in addition to our own self–exclusion facility, we are registered with the self-exclusion service provided by the national online self exclusion scheme limited (“GAMSTOP”). You can find out more details about GAMSTOP by visiting www.Gamstop.Co.Uk.

15.6 upon your successful enrolment onto GAMSTOP, we will take all reasonable steps, whilst your GAMSTOP self-exclusion is “active”, to prevent you from accessing your online accounts, or opening new online accounts.

15.7 we can only enforce your GAMSTOP self-exclusion based on the information you provide to GAMSTOP during registration. It is your responsibility to provide truthful and accurate details, consistent with those which you use/have used to set up any online accounts with us. We will not be responsible for any failure on our part to spot any errors made by you or GAMSTOP and cannot be held liable for any losses as result of these errors.

Breach of self-exclusion

16.1 it is ultimately your own responsibility to uphold a self-exclusion, but we will use all reasonable endeavours to stop you playing on the account from which you have excluded. However, should you manage to open a new account by using different personal details of any kind, we will not be responsible for any losses you may subsequently incur as a result of your circumvention of the self-exclusion process and we reserve the right to withhold any winnings.

Prohibited conduct

17.1 we reserve the right to seek criminal and other sanctions against you if you have, or we suspect you have, engaged in any form of criminal activity, collusion (including in relation to chargebacks), cheating (including obtaining any unfair advantage), fraudulent practice or unlawful, improper or dishonest activity (together ‘prohibited conduct’). You agree that we may disclose any information relating to prohibited conduct (including your personal information) to the relevant authorities and other relevant parties (such as credit card companies and other gambling operators).

17.2 we reserve the right to terminate your account, retain the balance of your account and recover from you the amount of any affected pay-outs, bonuses or winnings if:

17.2.1 you are found to be participating in any form of prohibited conduct with us or with any other in-club, online or mobile provider of gambling services;

17.2.2 we become aware that you have requested a charge-back or have denied any of the transactions made on your account;

17.2.3 you become bankrupt or subject to bankruptcy proceedings (or its equivalent in any other jurisdiction);

17.2.4 you have more than one account with us at any one time; or

17.2.5 you are using our software and/or system in a manner which we (acting reasonably) deem inappropriate;

And we may at any time suspend your account while we investigate whether you have engaged in any of the conduct described above.

17.3 you shall repay to us all costs, charges or losses sustained or incurred by us arising directly or indirectly from any of the matters referred to in sections 17.1 or 17.2 above.

18.1 if you wish to make a complaint regarding our website, you should contact customer services contact us

18.2 all complaints should be notified to us as soon as possible and in particular all game claims or disputes should be raised with our customer services team within seven (7) days of the original transaction or wager. You must also provide the game ID and a screenshot of the game as it finished in order for us to assist you.

18.3 customers who are dissatisfied with the outcome of a complaint may escalate the matter further as follows:

UK residents may contact an alternative dispute resolution service (ADR), a service provided by the independent betting adjudication service (IBAS) who may be contacted at www.Ibas-uk.Com.

Non-UK residents may contact the alderney gambling control commission (AGCC): https://www.Gamblingcontrol.Org/?S=complaints.

You are also entitled to use the european online dispute resolution forum at http://ec.Europa.Eu/consumers/odr/ to resolve disputes.

19.1 for certain services we offer, you may need to download or use certain additional software, including software provided by third parties.

19.2 you may be required to enter into end user terms and conditions of use in order to make use of such software. You agree to be bound by the terms of any such agreement.

19.3 you shall not use (other than for its specified purpose), interfere with, copy, modify, decode, reverse engineer, disassemble, decompile, translate, convert or create derivative works from any software provided to you by us and/or any third party or attempt to do so.

Other terms and conditions

20.1 these terms of use (together with the grosvenor one terms and conditions if you are a grosvenor one customer) form the entire terms and conditions between us and supersede all previous terms and conditions, communications and understandings.

20.2 no written or verbal declaration by any employee, contractor, worker, agent or licensor of the rank group shall be regarded as a variation or waiver of these terms of use or as an admission of any failure.

20.3 no failure or delay by us in exercising any of our rights shall prevent us from exercising such rights in the future.

20.4 if any term or condition of the terms of use is declared invalid or unenforceable, it will be severed from the terms of use and the remaining terms of use will remain in full force and effect.

20.5 you may not assign, transfer, charge or otherwise deal in your rights under the terms of use without our prior written consent. We are entitled to assign, transfer, charge or otherwise deal in our rights under these terms of use as we see fit.

20.6 unless we have expressly stated otherwise, nothing in the terms of use shall create any rights or any other benefits in favour of any other person.

20.7 the terms of use are governed by, and shall be interpreted in accordance with, the laws of england and wales and you irrevocably submit to the non-exclusive jurisdiction of the courts of england and wales.

Bella casino rank

What makes an online casino the best is different for different people. However, there are a couple of guidelines that can be valuable to keep in mind regardless of the entertainment characteristics of the casino. All casinos we list are trustworthy and fair, but this is in case you chose a casino somewhere else.

Check the footer of the online casino website for a license batch from MGA, UKGC or SGA.

Look at the payment methods and make sure the casino supports both your deposit method and the withdrawal method of choice.

Read the payment terms to learn what the payout limits are in case you win big.

Go to the casino game section and see that they have credible casino software.

Make sure to read the terms and conditions if you choose to claim a bonus.

Start with a small deposit to ensure everything works as you expected.

How do I know an online casino is to be trusted?

It is of great importance to gambling at online casino sites that are trustworthy. The best way to evaluate the trustworthiness is take a look in the footer of the casino site and check for trust shields and license batches. A license make sure the casino follows laws and regulations in the country that provides the license.

Trust checklist:

License to operate as an online casino issued by malta gambling authority, united kingdom gambling commission or swedish gambling authority.

Quality labels from organizations like certified fair gambling and ecogra.

Online casino website encrypted with security certificates like SSL

Safe and secure online casino

The security at an online casino is crucial. Even if the casino itself is fair, they need to take action to enhance security like having encryption of the site to make it harder for third parties to get access to protected personal data and information. A good thing to look for is the SSL-certificate that tells you the site is encrypted.

How do I know an online casino is fair?

Provided the casino has a license to operate it’s of great importance to have credible casinos software. A random number generator makes sure the numbers are random and not affected by earlier winnings. The return to player value is the number every slot has that tells you how much it pays out on average.

Fair checklist:

Credible casino software like playtech, microgaming or netent.

Random number generation for fairness.

Return to player value makes sure you have decent odds.

The benefit of new casinos

New online casinos have the latest technology in terms of payment services and casino game software. Together with new ideas, this often results in a far more entertaining casino experience. If this was not enough, new casinos offer higher bonuses with more generous terms to attract the well needed new players.

Compare internet casinos

At casinorank we compare online casinos, and we have the experience to do this thanks to twenty years of experience. When we review an online casino, we are always looking at a couple of things. The casino needs to have a license to operate as an online casino. To have a license is very important and provides a level of safety for you as a gambler. The casino shall have been proven fair in an independent audit.

When we review a casino, we are in contact with the casino. To get a live contact with the casino is something we do to get an impression of the casino and the support staff. How the team treats us when we are having issues are very important for us. And we hope you value it too.

When we are evaluating casinos, we have an internal checklist we follow to make sure we sustain a good level of quality in our work. We think it’s a good idea to share it with you.

Compare checklist:

User terms: the casino shall protect your personal information and data

Deposit options: supporting the most common deposit options

Withdrawal options: you want the same withdrawal options as deposit options

Withdrawal times: you don’t want to wait longer than needed when you cash out

Payment terms: large winnings are often divided over days, weeks or even months

Bonus offers: what bonus offers does the casino has

Bonus terms: what terms are limiting the possibility to win with bonus money

Wagering requirement: what is the wagering requirement on bonus money and winnings

Casino software: what casino software has the casino to offer

Game selection: you want your favorite in the casinos game selection

Loyalty program: A nice loyalty program makes the experience better

Licensing: A credible license ensures the casino follows industry standards

Fairness: the casino shall have proof of fairness from the third party

Support hours: you need to get support at the times you are active

Support methods: sometimes e-mail is not enough and you want to call

Responsible gambling

Remember to play responsibly. Have a budget for your gambling. In this way, you make it less likely to lose more than you can afford. When it is not fun anymore you need to take a break and then return next time you are ready with a new budget.

When you are playing at an online casino, you need to be aware that your money is at risk. Loosing is always an option, unfortunately, and most people are losing money when gambling. If the majority of players do not lose any casino would make any money. Do you need help to stop? Visit begambleaware.Org

Licenses and regulations

Regulation of online gambling in a country is a good thing. This practically means that the government sets up rules for the casinos to follow. These regulations make it a safer environment for the gamblers. The regulations determine what’s fair play and how the casinos can market their products.

An online casino must be transparent with the return to player value upon request and must not market gambling as a way to becoming rich. The process to get approved in a regulated market is different from country to country. The casino applies for a license and needs to show all the necessary documentation. When the casino gets approved they get their license and are allowed to operate.

Onwards the regulator will check on the casino regularly that the casino fulfils their commitment. This is why you always shall make sure a casino is licensed. Even if it’s not licensed in your country, you can be sure they are following the rules.

So, let's see, what we have: 1 people have already reviewed rank leisure holdings limited. Read about their experiences and share your own! At bella casino rank

Rank Leisure Holdings Limited Reviews, bella casino rank.

Bella casino rank

New casino sites to play real money

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OUR AMBITION

To become a £1 billion revenue international gaming company by 2023, transforming our business and consistently exceeding our customer and shareholder expectations. Rank aims to achieve this through the delivery of our six strategic pillars.

1. Create a compelling multi-channel offer

2. Build digital capability and scale

3. Continuously evolve our venues proposition

Support

Call us from 8am - midnight on 0330 102 8582

Email us at: support@bellacasino.Com

Write to us:

Complaints process

Dragon's luck

Dragon coin

Dragon’s help

Mega coin

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Bella casino rank

Grosvenor £20 welcome bonus terms & conditions

grosvenor £20 welcome bonus terms & conditions

Megajackpots golden goddess

Megajackpots progressive

Super stacks feature

Free spins bonus

Privacy and cookies policy ("the policy")

Privacy policy

A. Who we are, what we do and how to contact us.

B. What information do we collect?

C. Information sharing

D. How we use your information and who we share it with

E. Your consent preferences

F. Your rights

G. Information retention

H. Children

I. Security

J. Changes

K. International transfers

Cookies policy

A. Introduction

B. Third party cookies

C. Overview of the cookie type

Our terms and conditions

Bella casino rank

How do I know an online casino is to be trusted?

Trust checklist:

Safe and secure online casino

How do I know an online casino is fair?

Fair checklist:

The benefit of new casinos

Compare internet casinos

Compare checklist:

Responsible gambling

Licenses and regulations

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