Online casino ombudsman

New casino sites to play real money

If you sign up to an UNLICENSED online casino you wouldn’t have this safety net available and this is why we only recommended playing in a fully licensed online casino. You will only receive the proper legal backing that you are entitled to as a player when signing up to a fully licensed online casino. Before you go ahead and lodge a complaint, just make sure that you have read thoroughly through the casino’s policies, terms & conditions. For example, players often fail to read through the bonus T’s & C’s when claiming a bonus and don’t realise that they have to complete the wagering requirements before they can withdraw their winnings. Wagering requirements also generally need to be completed within one week or within one month of accepting the bonus, or they can end up losing their bonus cash which often leaves players feeling cheated by the casino.

Aussieonline.Com

All of the online casinos that we have reviewed & recommended for you right here on this website are fully licensed by trusted authorities in well-known online gambling licensing jurisdictions, plus they are also monitored by independent third party organisations. Most of our featured online casinos are licensed either by the malta gaming authority, by the UK gambling commission, by the gibraltar regulatory authority or by the curacao internet gaming association / CIGA.

If you do have a genuine complaint about any of these casinos you can start by lodging a direct complaint with the actual casino. 99.9% of all complaints will be resolved in no time at all through the casino’s own complaints department. However, if your questions are going unanswered or if you think that the casino is not doing enough to resolve your issue, the next step would be to try and get hold of the authority that issued the casino a license, but only as a last resort.

When you lodge a complaint, it would be a good idea to provide as much evidence as possible and this means that you should try and support your complaint with as many screenshots as possible and any other evidence that you feel will be useful. It shouldn’t take any longer than 48 hours to receive some kind of response from the complaints department, but in most cases you should receive an instant automated response, or you may even receive some other kind of direct response from an actual person within just a few hours.

Before you go ahead and lodge a complaint, just make sure that you have read thoroughly through the casino’s policies, terms & conditions. For example, players often fail to read through the bonus T’s & C’s when claiming a bonus and don’t realise that they have to complete the wagering requirements before they can withdraw their winnings. Wagering requirements also generally need to be completed within one week or within one month of accepting the bonus, or they can end up losing their bonus cash which often leaves players feeling cheated by the casino.

To contact the casino directly you can head straight to the ‘contact us’ section or to the ‘support’ section and this will give you a list of appropriate email addresses or telephone numbers. If you can’t seem to find this information anywhere you may just need to launch the live chat and then ask them for further assistance. You may have to wait in a queue for a few minutes, but the live chat response time at most of our featured australian online casinos is usually just a matter of seconds and there’s generally never any waiting around.

You will also find that all of our microgaming powered casinos are ecogra certified. Ecommerce online gaming regulation and assurance is an internationally accredited online casino testing agency which has been keeping players safe and dealing with player’s complaints since 2002. You can contact ecogra directly should you have an unresolved complaint about any of our top-rated microgaming casinos.

This is a london-based, non-profit organisation and wherever you see the ecogra ‘safe & fair’ seal of approval at an online casino, you can pretty much guarantee that you won’t run in to any problems at the casino and you can always count on ecogra being able to resolve most issues for you.

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Labour plans to set up new casino ombudsman

According to the deputy leader of the labour party, tom watson, the party is going to release plans to set up a new gambling ombudsman in order to protect the consumers of the industry. This comes after there have been a large number of concerns raised about the exploitation of consumers in the gambling industry.

Following a party review, watson will reveal the plans to create a new gambling act to overhaul the current betting regulation in the UK. The labour party has said that they will help to lower the rates of problem gambling, including even banning the use of credit cards for betting.

Watson has stated that the new ombudsman will be a part of a system which already includes the NHS and the UK gambling commission, who are the current gambling industry regulators. They will fund research into treatment for problem gambling as well as education surrounding the matter.

According to watson, the existing regulation in the gambling industry urges gambling firms to avoid falling foul of the gambling commission by doing “dirty deals” with vulnerable customers and with the UK growing as a global player in online and offline casinos, this has become a stronger emphasis for watson.

Problem gamblers still a problem

It was investigated last year that ladbrokes were able to accept millions of pounds from a problem gambler who had stolen all the money. The firm agreed to repay the victims of his theft, however an agreement had to be signed to prevent information from reaching the industry regulator.

Another example that watson has spoken about is about a woman who lost around 40,000 pounds on 12 different credit cards from gambling. Even after losing all this money, online betting firms casumo and leovegas offered her bonuses and free bets to keep gambling.

Watson has said “I cannot think of a single other type of transactional arrangement for goods or financial services that would allow this type of situation: unclear terms and conditions, a lack of transparency, a lack of framework – and fuelled by predatory bonus offers”

The new ombudsman offered by labour will implement fines if bookmakers or online casinos are unable to abide by their obligation to prevent problem gambling. There would also be a much clearer terms and conditions to ensure that all firms are fully aware of their responsibilities.

EU ombudsman rejects EGBA complaint

Industry association claims maladministration in how european commission has dealt with infringement complaints

The european ombudsman has rejected a complaint against the european commission (EC) regarding its handling of infringement complaints brought by the european gaming and betting association (EGBA).

The EGBA complained that the EC had failed to ensure that the regulatory framework for online gambling in certain member states was in line with EU law.

The EGBA claims numerous infringement complaint submissions to the EC weren’t followed up, open dialogue was denied with stakeholders and during the course of the ombudsman inquiry, in december 2017, the commission arbitrarily closed all open infringement complaints against member states.

The ombudsman, however, concluded that “the commission has wide discretion on whether and how to pursue infringement cases and that the decision taken fell within the boundaries of that discretion” and that the EC’s handling of the infringement complaints did not amount to maladministration.

“infringements proceedings in this sector have become a complete mess since the commission decided to wash its hands of its responsibility to ensure online gambling regulation in member states is in line with EU law,” maarten haijer, secretary general of the EGBA, said.

“while the ombudsman’s decision is disappointing, it does confirm that the commission’s decision to close these infringement cases was a political one.

“if the commission is not taking seriously its responsibility to uphold EU law and ensure member states, like hungary, comply with EU court of justice rulings, then who will?”

Brian cullingworth

Infopowa news was a staple of casinomeister’s news from 2000 until 2019. Brian cullingworth was the main writer, contributor, and was one of the most knowledgeable persons I have ever known involved in the online casino industry.

We first met in january 2001 at the ICE in london where I observed him going booth to booth interviewing online casino, software, and licensing jurisdiction representatives. Brian was also heavily involved with our forum as “jetset“, he was involved as an informal consultant to ecogra, the OPA, and was a player advocate who assisted countless aggrieved players with his connections to industry folks. He also published “casino cautions” via infopowa news for quite a number of years. These can be found in our news archives.

His passing in february 2019 was a dark day for us. He will be forever missed.

Genting casino complaints

Contact genting casino customer service

Resolver can help you send your complaints to genting casino, it’s quick, simple and totally free

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There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

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You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

How to complain about genting casino customer service

Resolver is a completely free complaint-resolution tool that puts the british consumer directly in touch with the customer service providers who can resolve their complaint.

By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue.

Head office address

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Keep all your correspondence in one place

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Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary

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We are working with industry leaders, regulators and government to make your voice heard and improve customer service. However, if you'd rather complain directly, you can use the above address to contact genting casino.

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Online casino complaints

You want to complain? Look at these shoes!…

Since the beginning, players have had issues with online casinos – either not playing, slow paying, closing customer accounts, or other miscellaneous deeds. Sometimes

it’s warranted; sometimes it drips of unethical rogueness. When players are left helpless and frustrated – the PAB service is here to assist.

Starting in september 2001, players had the PAB service. “pitch a bitch” – it was much more than tossing an angry female dog at your opponent, it was a cyber discourse between a disgruntled player and operator where we acted as a conduit. It is our arbitration service that we offer to our members free of charge.

In july 2016, it was renamed player’s arbitration (still PAB) since we are now certified arbitrators in the UK and EU.

We will contact casino operators on your behalf with your complaint anticipating an acceptable resolution. In some cases, the casino needs to be persuaded to do the right thing – we engage them with logic, fairness, and our unequaled expertise to get things right. In most cases, this is what happens.

Occasionally, online casinos are not receptive to player arguments and we get the “speak to the hand” treatment. Fair enough – the player will be guided elsewhere (licensing jurisdiction, etc.) but these results will be disseminated to the public. Also, those casinos who fail to conduct themselves within acceptable business practices will be reported in our casino warning section or in the infamous rogue pit if necessary.

What the PAB is:

It’s free.

It’s a way for players and affiliates to have their problems seen by the right person(s).

It’s private and discreet.

It’s effective and respected.

What the PAB is not:

It’s not a way to make casinos pay.

It’s not a public announcement service.

It’s not a tool to blackmail or coerce casinos into capitulation.

What makes the PAB service different than other “complaint” services?

We are not limited to certain software providers, licensing jurisdictions, casino groups, or any other impediments – we can handle any complaint for anyone. Casinomeister has been a respected business since 1998, and we have contacts ranging from front-line supervisors – to owner/operators – to software providers and representatives of licensing jurisdictions. Many of these people we have met in person – sometimes frequently. In essence, we have the ability to contact the right people, and to give the right advice when advice is needed.

The PAB service is a private affair. It’s between us, the aggrieved, and casino operator. This is what makes the process so effective – it’s serious business.

Please before you submit a complaint, please take a look at our PAB policies and procedures. These have recently been completely re-written and are now a quick, easy read.

Submit a complaint

Take a look the casino complaints 2017 summary

How to file a complaint

Filing a complaint against an online casino is a serious and difficult process

As such, it may be discarded or even reach serious legal consequences - the process is very bureaucratic, as with most complaints filed against businesses. The following steps will help you understand whether or not your complaint is indeed legitimate, and how to go about filing a complaint in the case that it is.

Finding the authorities

Verifying what is and isn't a legitimate complaint

Obtaining a complaint form

Filling in the complain form

Receiving a reply

Previously required knowledge

To save you the time and effort of complaining about something illegitimate, it would be very helpful to read the online casino in question's terms and conditions, and privacy statement.

Instructions

Step 1

Find the authorities

All filed complaints are done so through an authoritative institution or system relating to the area one wishes to complain about. With regards to an online casino, such institutions could include a body handling the gambling act of your area, a gambling regulation council, or a general businesses regulation council or board. Because this differs between different cities, countries, and states, this will require you finding them on your own. You may do so by searching the internet, or alternatively by asking your lawyer.

Step 2

Verify that you have a legitimate complaint

In nearly all cases, the body that handles online casino complaints will have a website in which you may read what is considered a legal and legitimate complaint, and how to proceed with filing a complaint formally. If it is unspecified, it might help to access some local online casino chat rooms and speak with others who have either been through the process or know something of assistance, or simply speak with your lawyer.

Step 3

Obtain a complaint form

If you wish to proceed with your complaint, you may obtain a complaint form via the website of the body handling the complaints, by contacting their office, or by contacting a lawyer to obtain one for you.

Step 4

Fill out your form

Aside from general information which the form itself will outline if you are required to fill in, try to include all relevant information; dates, times, the nature of the matter, names, and anything else you see fit as relevant to the complaint.

Step 5

Send your complaint form to the authority

Send the complaint form with all appropriate documents and information to the specified address on the form itself.

It may take several weeks, or even months, beforeyou receive a reply regarding your complaint, if at all. This will depend onthe authority through which you are filing the complaint. If it is legitimateand supported, you will be notified on how to proceed with the matter and whatprocesses will follow. If not, you will be advised to disregard it.

Complaining isn't easy. We make sure it's fair.

If you have an unresolved complaint with your energy or communications provider, we may be able to help.

Hello, we're ombudsman services.

We resolve disputes between consumers and companies that are signed up to our scheme. Our service is free, impartial and simple to use.

Before you can submit a complaint to us you should have:

Logged a formal complaint with your provider.

Worked with your provider to resolve the complaint.

Received a deadlock letter or not received a satisfactory resolution after 8 weeks (6 weeks for energy complaints about SSE).

Gathered any evidence you have.

Done, I'm ready to complain

What is an ombudsman?

How it works.

There are a few things you need to do before submitting a complaint about your energy or communications provider.

1 complain to your provider.

When you first notice the issue, you should contact your provider to log a formal complaint.

2 work with your provider.

Hopefully your provider will be able to fix the problem. If not, it's always good to chase to check that the provider is still dealing with the complaint. Send a follow up email or letter and keep a record.

3 escalate the complaint to us

If the provider is unwilling to resolve the complaint, they should send you a deadlock letter referring you to us. If not, you can still escalate the complaint to us if it's unresolved after 8 weeks (6 weeks for energy complaints about SSE).

4 we'll help resolve the complaint

We'll pass the details to your provider and they might resolve the issue at this stage. If not we'll review the evidence to find a fair resolution.

Why use our services.

We base our decision on the evidence submitted by both parties . If you choose to accept our final resolution your supplier has 28 days to comply. Our resolutions are enforceable in court.

What could you expect from a resolution:

An apology.

An explanation of what went wrong.

A practical action to correct the problem.

A financial award (subject to a limit).

Recommendations to the company to avoid similar problems happening again.

We work to make services better so that complaints become fewer.

In 2017 we resolved 91,678 complaints across 500 companies in the energy and communications sector.

Gambling complaints | how to make a complaint against an online casino

If you feel that you have not been given a fair level of service by your online slot site then you can make a gambling complaint. It is not uncommon to enter into a dispute, and it is important to follow the correct procedures to give yourself the best chance of a satisfactory resolution.

The good news is that the UK gambling industry is regulated, and under the terms of a UK license all operators must take all reasonable steps to resolve the issue in-house.

However, if an agreement cannot be reached, there are several further routes that you can go down to push your case, and a number of organisations you can turn to. Here we take you through the online gambling complaints procedures that are available to players in the UK.

What is a valid casino complaint?

Before we look at the steps you should take to make a casino complaint, let’s run through the types of disputes that come up regularly, and the potential outcomes. It’s worth making sure you have a valid case before continuing.

Complaints about terms and conditions

This is perhaps one of the most common areas for complaints directed at casino operators. After some heavy media attention in 2017 online gambling companies have come under serious pressure to validate all offers with clear and accurate terms and conditions within close proximity to any headline copy.

Despite this, we still regularly see contradictory and confusing terms relating to welcome offers, so tread carefully if you have ambitions to profit from your bonuses.

Common areas of confusion are wagering requirements (are they on bonus amounts, or bonus and deposit amounts?), maximum bet amounts when wagering bonus money, and withdrawal and maximum winning restrictions.

In this case, ignorance will not be a sufficient excuse. So ALWAYS read the terms and conditions before you start gambling. If you are in any doubt, speak to a customer support agent.

And remember, at all UK casinos you are allowed only ONE account. Should you open a second to claim yourself a second bonus, you are like to have your account shut down and your money taken. And you will almost certainly fail in the account verification process should you try to withdraw any winnings.

Terms and conditions must be clearly expressed, and even if you have contravened them, you may still be able to proceed successfully with a complaint if you feel that the conditions of the bonus have not been explained properly.

Complaints about withdrawal processing

Withdrawal procedures are a massive bug bear for many online slot players. Whilst some casinos are now willing to process cash outs almost instantly, others will insist on hanging on as long as possible, many believe in the hope that you will reverse the money back into your casino account and lose it.

Sportsbook punters have also been subjected to reductions in their maximum bet limits as ‘punishment’ for big wins early in their lifetime at an operator.

This is a very common issue, and there are steps you can take to pressure your casino to process your transaction quicker – try to keep a cool head and follow the procedures outlined below.

Complaints about know your customer

KYC, or know your customer, is the term given to the process of verifying a customer’s identity. It prevents fraudulent activity and underage gambling. An essential pain new customers have to go through, it can cause disputes where it appears that operators are delaying payouts in the early stages of a customer lifetime. If you can serve up what’s required by the casino then they have no excuse to delay payment. Make sure you follow instructions closely and you should avoid any lengthy disputes.

Complaints about self-exclusion

The rules on self-exclusion for online gambling operators are clear. If a player chooses to self-exclude then access to their account must be blocked and they should receive no marketing communications until the period ends.

In 2017 888 received a huge fine for failing to keep to these terms.

If you do receive email marketing, or are able to access your account during your self-exclude period then should you lose money you will have a case.

At the same time, if you choose to self-exclude from a casino, you must do your utmost to stick to your resolution. Re-registering with fraudulent details will not be an excuse if you lose a lot of money under a second or third account.

Online casino and slot sites are very wary of disputes over self-excluded accounts, and you must have a strong case if you wish to complain.

Technical or game errors

Game errors are rare. For instances where a game does malfunction or freeze most casinos will have a disclaimer in their terms and conditions absolving them of responsibility. In these cases, ALWAYS get a screengrab if you can. You may be reliant on the good will of the casino to help you here, but there are also game logs held by the software supplier that can help resolve these issues.

If you experience a game freeze where connection is lost, before raising it with the casino, try logging off and on again. Your game should re-start where it left off.

A word on rogue casinos

To avoid getting into disputes with criminal enterprises, we recommend that you always check any casino you register with to see that it holds a UK license. Without that license number in the footer of the site your chances of resolving any dispute favourably are slim, and the following steps on complaint procedure won’t apply.

So, now let’s take a look at the correct procedure for raising a complaint.

Step one – complain directly to your online casino

The first step you should take is to raise your issue with the casino itself. Remember, they are required by law to look into it and do all they can reasonably to help you.

You can find the contact details for your casinos on their website. It is also possible to view a full list of UK casinos with UK gambling licenses at the UK gambling commission website.

Some important tips when you approach a casino with a complaint:

Make sure you know your position completely before you speak to anyone. If your complaint is related to terms and conditions then read the relevant parts and have them in front of you when you start the conversation. Even copy and paste them into a separate document so they are easy to read and you don’t find yourself scrolling frantically to find the relevant part.

Record ALL correspondence – if is best practice in this instance to communicate on email so you have a good record of what was said, and where it was said. If your conversation is on live chat, then download the transcript at the end of the dialogue.

Screengrabs of disputed transactions, gaming or cashier, will always help your case. If you remember at the time, make sure you get one.

Be calm and patient – it doesn’t help to lose your cool, no matter what the money at stake is and how frustrated you feel. Getting angry will not help your cause, and appearing hot-headed and rash may not help your case should it escalate further.

Once you have raised your complaint and presented all the information you have, the casino should follow its own complaints procedure and then tell you the outcome.

Step two – alternate dispute resolution

In the event that your complaint is rejected, if you wish to pursue your dispute further, then you can raise it with an alternate dispute resolution body (ADR). Every online casino licensed in the UK must appoint an ADR from an approved list published on the UK gambling commission website

Using an ADR is a free service. You can only go down this route once you have completed the official complaints procedure of the online casinos.

For slot sites, the most common ADR providers are these.

Ecorga

Ecorga is an independent body that upholds standards of fair, responsible and safe gaming. Sites that bear the ecorga seal have met high standards and are monitored continually to ensure standards are maintained.

This organisation also act as an ADR provider for players who have a complaint to raise with any of their approved sites. To escalate a complaint, you must use the official form.

Independent betting adjudication service (IBAS)

IBAS is another independent service that will adjudicate where a dispute arises between a player and an operator. They will look at the operator terms and conditions whilst considering your complaint.

IBAS will also refer to the conditions of the UK license as laid out by the UK gambling commission, and their own conditions of registration to their group. A list of IBAS operators can be found on their website.

A ruling by IBAS is not binding on the operator and the customer, but is without prejudice to any legal proceedings that may follow.

Step three – other organisations to take your complaint to

If you wish you can make a complaint against a casino to any of these bodies.

Advertising standards agency (ASA)

The ASA uphold standards in advertising across all channels in the UK media – print, online, TV, and radio.

So, in circumstances where your casino complaint is in reference to an advertisement, if you feel that the advertisement was misleading in any way, or unclear in its presentation of terms and conditions associated with the offer, then you may have a case to take to the ASA.

As well as dealing with complaints about misleading advertising, the ASA will also look at those relating to gambling ads that may be deemed to be socially irresponsible because they target under 18s or vulnerable people.

If your complaint is upheld then the advertisement must either be removed or changed.

UK gambling commission

The UK gambling commission issues licenses to operators who wish to take bets from UK-based customers. They will not adjudicate on complaints made by a customer about an online casino. If you believe that an operator has behaved in a way that contravenes the terms of their UK license however, you can report them to the commission. Under the terms of a license, a casino must not allow their business to be used as a way for criminals to profit, nor should they promote their service to under 18s.

Step four – newspapers, TV and social media

In the event that you cannot resolve your complaint with your online casino, or the appointed ADR, a final resort could be to raise your complaint through the press or social media.

Online gambling and the actions of operators are currently hot topics in the news, and no-one wants to get bad press. Should you choose to approach one of the national papers or broadcasters, remember that you will need to have a strong and clear case if you are to convince them to report your story.

In social media, you can contact your operator through their twitter handle or facebook page for all their followers to see. This method of ‘embarassing’ the casino into co-opeartion may work, but only turn to it as a last resort. Ultimately, your best options are the standard complaints procedures outlined above.

Casino complaints forums

There are some really good player forums in the casino industry that you can use when you feel that you have not been treated fairly. Forums are great for advice from fellow gamblers or just to share your frustration. Some of these sites carry a lot of weight and operators will have customer services agents who will be monitoring them to react quickly to any negative posts.

Additionally, two of these sites offer their own alternative dispute resolution service. Remember though, these are not official ADR services – they are not included in the official list from the UK gambling commission. However, they are well-respected sites and their services can be effective.

Casinomeister™ – advocate of fair play since 1988

Casinomeister is a trusted and respected casino portal that promotes fair, safe and secure gaming. Their forum is one of the most active in the industry, and a great place to share experiences with other players. You can follow threads about pretty much anything casino-related and more.

In september 2001, the ‘post a bitch’ (PAB) service began where players could enter into discourse with an operator over disputes, with casinomeister acting as a conduit. In 2016, casinomeister became a certified arbitrator in the EU and UK. The PAB service has been renamed player’s arbitration and is now a valid route to choose if you wish to make a complaint.

The POGG – the players online gambling guide

The POGG is an online gambling portal that specialises in thorough and high quality reviews of online casinos. They use mystery shopper, ratings and an auditing service to provide some of the most reliable and exhaustive reviews on the web.

They all provide a complaints service. Their in-house ADR official holds associate level membership with the chartered institute of arbitrators.

You can check their history of disputes, how they were resolved, and what the outcome was on the website.

Ask gamblers

The askgamblers casino portal has been around for over 10 years. It has a huge database of reviews, as well as providing up to date information about the casino industry.

They also run the askgamblers casino complaints service in which they mediate between players and casinos to try to resolve disputes. Their record is impressive in this area. You can start a complaint procedure on their site.

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Looking for a good online casino?

It is not easy to find a good online casino for one reason - there are so many of them! In amongst the thousands of choices available you will find every kind of casino. Obviously, you want to play at the fair casino with great offers and good payouts. On the other hand, you want to avoid the mediocre casinos - and even worse - the casinos that only exist in order to steal your money from you.

Online casinos come and go at a rapid rate. If you are trying to find an excellent casino to play at, you should look for one that has been around for a long time and built up an excellent reputation with the players.

The two things in particular we look for when deciding what makes any given online casino better than others would be:

The casino must have a respected reputation and be proven as safe to play at. It doesnвђ™t matter how good the games are: if a casino doesnвђ™t let you cash out, or offer you the user support you need then ultimately you will walk away unsatisfied and frustrated.

The games need to be damn good fun! There are plenty of ways to make money, one of the major attractions of a casino is that you can do it while also having fun. A good online casino should try as best as possible to replicate that sense of excitement and fun that is felt in las vegas.

Online casino: online casinos gain trust through having an excellent reputation

One of the main ways to verify whether or not a casino is trustworthy is to see if it is held up to any governmental regulation. In certain countries, such as the UK, any online casino headquartered in that country has to meet the strict gambling regulations that exist within that country. This generally makes for a safer and better online casino.

If the company that owns a casino is listed on a public stock exchange this is another sign of trustworthiness. This is because any company hosted on a public stock exchange also has to meet the strict demands of the regulatory bodies and their shareholders.

Government assurance is a key factor in legitimizing an online casino. Whenever a casino falls under governmental regulation it usually means you will be treated fairly. In addition, if ever you have any complaints or questions about your experience at the casino it will be taken very seriously. Otherwise, you have access to the government ombudsman, an official who will argue the details of your case on your behalf and attempt to secure the damages you are owed.

What makes online casino games good

It is much easier to decipher the quality of casino games than the trustworthiness of the casino. This is because players regularly review the games they are playing. Players are generally pretty quick - and on the whole, pretty accurate - when it comes to reviewing the quality of the casino.

There is obviously a subjective bias towards reviewing games, those games that are fun for some people are not so fun for others. However, if the sample of reviewers is large enough then you do get a reliable assessment of the games.

Another sure-fire way to find out whether the games are good is to play them yourself. Try out a few different casinos and make a note of which games you enjoyed the most. This way, when you come back to play again with money, you can be sure that you will be playing games you enjoy.

Tips for playing an online casino

It doesnвђ™t matter if you are new or experienced, or whether you play penny slots or crazy high limit games, the following tips are for everyone. It is just general advice that it is always a good counsel to follow.

1 - pick a casino with a good reputation

Gambling is fun once you get inside the casino, but donвђ™t gamble on the type of casino you are going to play in. We have listings available of all the top-quality and trustworthy online casinos - so if you are not sure whether you can trust a casino simply refer to the list.

2 - start out with a small deposit

Experience tells us that $100 is a great entry deposit to come and play the penny slots at an online casino for the first time.

3 - consider your bonus options

Bonus offers are great to receive, but that doesnвђ™t mean you should always accept them. There are pros and cons to bonuses. One of the main things to remember is you cannot cash out until you have played out the wagering requirements.

4 - test out the customer support

Before you start playing it is a good idea to ask the casinoвђ™s customer support team some questions. You can fabricate the problem of you wish, all you are trying to do is get a feel for how quickly and how well they respond to your problem.

Be wary of new online casinos

Newer online casinos often make the claim that they are more modern in terms of games, the fact that they are more recently established means they are more up to date. This claim is often false. The older more established casinos often have more investment, more connections with the gaming developers, more members, and subscribers, more everything. Consequently, older more established casinos are more likely to have the newest games out there.

Playing at an established casino gives you access to better games in a safer environment. The games are newer and the casino is more likely to be well regulated than a newer casino trying to make money for itself.

Slots games at online casinos

In the past, online casinos were known for only having RTG slot games available. However, newer and improved slot games have become available. The future for playing slots at an online casino looks bright. With more options to choose from and higher quality gameplay, there will be much more fun to be had.

So, let's see, what we have: this page will reveal how and where australian players can lodge complaints against online casinos in the event of some kind of issue arising. At online casino ombudsman